It Should Begger Belief But It Does Not.

[newcastle]

If you can 'procure' a change in the performance of the NHS then you will indeed have earned your title of 'expert'.

Good luck.

It may be , of course, that your mum's next trip to the physio is on time and without incident....although I'd be inclined to put this down to happenstance.

P.S. Is the blue text a reflection of your mood? Could be the beginnings of a trend here....

[HEPZIBAH]

Zooropa, have you taken any formal method of complaint up with the hospital or hospital transport service? If so, what was the reaction?

A couple of years ago I queried the cleanliness of a hospital ward patient's loo and shower room. Superficially, it all looked clean enough to anyone just going in and casting a quick eye over it. As it happened I had plenty of time and nothing more to do than to sit back and observe, and even before I had opportunity to use this facility I was curious as to just how clean it was because of the amount of time the cleaner spent in there. When I went in there and was able to take a closer look I could see the problems. I did not actually complain but asked a carer who I should speak to about it. Before I knew it, a cleaning manager was on the ward having a look and then he and the ward sister were speaking to me to check what I had said. Less than 24 hours later there was a deep clean team dealing with the issues. Result!

Whilst it was easy to blame the regular ward cleaner for lack of attention, I also held the cleaning services supervisor and manager to blame. If they had been doing their job properly they would have been keeping the ward cleaner on her toes. We all know that things can slip when you are so used to a place and routine and you become blind to what is in front of you. Also, time limits with increasing pressure and expectations can cause things to slip in some areas.

Because I had raised a flag, the situation improved (at least for the period I was observing). A complaint, when handled in a non aggressive manner, can often bring about a positive result.

I appreciate the situations of cleaning and transport are different, but both examples come under the umbrella of the NHS - a vital part of our UK lives, a victim of its own success an much maligned.

[Zooropa]

The first two times it happened (first two appointments), i contacted them and complained and was told resources/staff/capacity etc.

It didnt help the fact that she used to live only 5 mins from the hospital when the sessions started so they tended to leave her as last pick up but was often then missed off because they were already late with the current people they had on board.

She lives further away now so now tends to get a dedicated vehicle because we are out of the way - this then results a lot of the time in them sending a vehicle too small for her zimmer etc.

[Zooropa]

If you can 'procure' a change in the performance of the NHS then you will indeed have earned your title of 'expert'.

Good luck.

It may be , of course, that your mum's next trip to the physio is on time and without incident....although I'd be inclined to put this down to happenstance.

P.S. Is the blue text a reflection of your mood? Could be the beginnings of a trend here....

"Expert" if my memory serves was a title that you sarcastically gave me so ive no interest in "earning" it.

Think what you like.

Well done for penning something of your own though although im not holding my breath regarding any "trend" in that area.

[Dusak]

If the she was a refugee, she would get a wide enough one no problem. May be time for the black boot polish and start singing Mammy.

[HEPZIBAH]

If the she was a refugee, she would get a wide enough one no problem. May be time for the black boot polish and start singing Mammy.

Please, enough with the racist crap!

[Dusak]

The Black and White Mistrals were not racist, they were one of the most highly regarded entertainment programs of their time.

[Yildez]

The Black and White Mistrals were not racist, they were one of the most highly regarded entertainment programs of their time.

Maybe, still racist though.

[Zooropa]

Dishonourably calling someone racist is the vilest thing one can do in respect to another's character.

It also cheapens and makes trivial actual racism.

You should consider your position as an administrator or retract that accusation.

Disgusting.

[Zooropa]

The Black and White Mistrals were not racist, they were one of the most highly regarded entertainment programs of their time.

Maybe, still racist though.

Utter crap.

When i was a child, where we lived at least, we were all told by our parents never to refer to anyone as "black" as this was considered racist.

We were told to refer to such people as "colored".

Recently several high profile people have been trashed and condemned for using the term "colored".

Even now, i sometimes nearly say "colored" instead of "black".

If you are going to use today's standards in judgement of yesterday's then we are all racist.

[Horus]

About time this particular thread was locked.